1. Introduction
At GennexPioneer, we strive to provide high-quality digital solutions, including PPC campaigns, website development, AI automation, and supply chain digitization. We value customer satisfaction and ensure transparency in our refund and return policies.
This policy outlines the conditions under which refunds and service modifications may be granted.
2. Refund Eligibility
A. Digital Marketing & PPC Services
- Due to the nature of PPC and digital marketing services, refunds are not provided once the campaign has been launched.
- If the campaign has not started, a partial refund may be considered after deducting administrative fees.
- No refunds for ad spend paid to third-party platforms (Google, Meta, etc.).
B. Website Development & AI Automation
- Refunds are not available once the project is in progress and work has been initiated.
- If the project is canceled before development begins, a 50% refund may be issued.
- After final project delivery, no refunds will be processed. However, we offer modifications and revisions as per agreed terms.
C. Supply Chain Digitization & Software Services
- Custom-built software or AI automation tools are non-refundable once development begins.
- If the client cancels before development starts, a 30% cancellation fee applies.
- Post-delivery, we offer bug fixes and support, but no refunds.
3. Modification & Revision Policy
- Clients can request up to [X] revisions within the agreed scope.
- Additional revisions outside the scope may incur extra charges.
4. Refund Processing Time
- Approved refunds will be processed within 7-14 business days via the original payment method.
- Processing times may vary based on banking and payment gateway policies.
5. No Refund Cases
Refunds will not be issued in the following cases:
- Delay in project completion due to client-side delays (lack of timely feedback, missing requirements, etc.).
- Change of mind or shifting to another service provider after work has begun.
- Services already rendered or digital assets provided.
- Violation of terms of service or misuse of our products and solutions.
6. Dispute Resolution
If you have any concerns regarding our services, we encourage you to reach out to our customer support team at [Your Email] before requesting a refund. We will work towards a fair resolution.
7. Policy Updates
GennexPioneer reserves the right to update this policy as needed. The latest version will always be available on our website.
8. Contact Us
For any refund or return inquiries, please contact us at Contact Us.